Turn customer feedback into
clear product decisions
Your users are telling you what to build. Its buried in thousands of reviews, tickets, and calls you'll never have time to read. Metricsense reads all of it and surfaces the insights that matter.
500 Credits free. No credit card. First answer in under 10 minutes.
You already have the answers. They're buried across 6 tools nobody has time to check.
It's Monday. The board wants the top issues. Support has 500 unread tickets. Product has a spreadsheet from last quarter. Nobody has the full picture.
Stuck in Spreadsheets
10+ hours a week copying feedback from 6 tools into spreadsheets. 90% is still never read.
Critical Signals Buried in the Noise
"App crashes at checkout" is buried under thousands of "Love it!" reviews. You scroll past it every day.
Opinion Wars
No hard evidence, so roadmap decisions become politics. The loudest voice wins, not the biggest problem.
Always Reacting, Never Planning
A 1-star review at 9am derails the sprint. No way to tell if it's a one-off or the start of a real crisis.
Silent Failures After Release
A bad update ships and you find out 3 days later from 1-star reviews. By then, thousands already had a broken experience.
Support Knows. Nobody Believes Them.
Support knows exactly what's wrong. Product asks for proof. Nobody has it. The real problem never reaches the people who can fix it.
Don't read your feedback. Analyze it.
No prebuilt categories. No tagging. No SQL. Define what you're looking for in plain English and get structured, evidence-backed insights across every source.
Any Insight, Any Channel
Define what to extract across app reviews, support tickets, surveys, call transcripts, and CSVs. Structured results with raw quotes attached.
Sources
Metricsense Agent
● Online
Evidence, Not Summaries
Every insight links to the original customer quote. Show your stakeholders the exact words your users said.
Insight to Action in One Click
PMs get actionable tickets from real evidence. CX leads get grouped complaints. Leaders get board-ready reports.
Sources
Metricsense Agent
● Online
Three steps. Under 10 minutes.
No training. No SQL. Upload your data and define what you want to know.
Connect
All your reviews, tickets, surveys, and call transcripts in one searchable place. Connect App Store, Play Store, upload a CSV, or plug in Zendesk, Intercom, and more. No reformatting. No manual exports.
+ more integrations coming soon
Analyze
Choose from built-in insights like sentiment, feature requests, and complaints or describe your own in plain English. The AI runs them across every source at once. No tagging. No setup.
Other tools decide what you can measure. Here, you define it.
Decide
Your insights become visual: trends, sentiment shifts, volume spikes, all tracked over time. Set alerts for Slack or email the moment something changes. Walk into any meeting with the data, not a gut feeling.
Your Data Stays Yours
Never used for model training. Ever.
One platform. Every team that touches feedback.
Whether you prioritize the roadmap, resolve support tickets, or report to the board, Metricsense gives you answers from the same unified source of truth.
Product Teams
See top requests, bugs, and negative trends, ranked by volume and sentiment.
- Feature requests ranked by real user demand
- Sprint planning backed by evidence, not opinions
- Frustration patterns surfaced before they escalate
Support & CX
Auto-group duplicate complaints. Spot post-release spikes. Resolve in bulk.
- Hundreds of duplicate tickets → one grouped response
- Quantified proof to share with Product
- Spike alerts before the queue explodes
Founders & Leadership
Know why your rating dropped and walk into board meetings with proof.
- Root cause behind every rating drop
- Board-ready reports in minutes
- Competitor mentions and negative trends tracked automatically
Other tools organize your feedback. Metricsense lets you define what to find in it.
| Feature | Metricsense | Legacy Tools | Spreadsheets + ChatGPT |
|---|---|---|---|
| Define your own analysis | Describe any insight in plain English | Pick from prebuilt categories | Re-paste data and re-prompt every time |
| Source attribution | Every insight links to the raw customer quote | Summary dashboards only | Trust the person who built the sheet |
| Time to first insight | Under 10 minutes, no setup | Days of setup and tagging | Hours per session, every session |
| Post-release monitoring | Alerts when sentiment drops after a release | Manual monitoring, days of delay | Find out from 1-star reviews |
| Multi-language analysis | Native sentiment across 100+ languages | English only or weak translation | Manual translation |
Start free. Scale when you're ready.
Every plan runs the same AI engine. Start with 500 credits free. Scale to millions.
Free
For exploring the platform.
Includes 500 credits
- CSV upload
- App Store & Play Store integration
- Sentiment analysis & themes
Starter
For small startup teams.
Includes 2000 credits/month
- Everything in Free
- Trend tracking over time
- Export to Jira & GitHub Issues
- Email alerts on spikes
Growth
For growing product orgs.
Includes 10,000 credits/month
- Everything in Starter
- Multi-source ingestion (Zendesk, Intercom, Slack)
- Custom Slack & email alert rules
Enterprise
For scaling organizations.
Tailored credit packages
- Everything in Growth
- SSO & role-based access controls
- Dedicated solutions engineer
- Custom integrations & SLA
Your feedback already has the answers. Start analyzing
Every week without clear signal, your team ships the wrong feature, misses the real complaint, or lets a competitor move first. That cost compounds. Stop guessing. Start now.
Or send us a message. We respond within 24 hours.
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