16 genuine escalation risks, inside 5,438 calls. None of them a call a sample would ever have reached.
One analysis window at an Australian life-insurance broker (name withheld by design): every call scored on both sides, inside their own AWS account.
Staying inside general advice, and getting the product facts right. Metricsense flags the likely failures across 100% of calls, the same day.
Anything that weighs a caller's needs or steers them to a product can amount to personal advice, which may expose you to Corporations Act breaches, AFCA disputes and licence risk.
Catches the subtle forms too, and checks the mandatory General Advice Warning was given.
In one analysis, more than half of premium-structure explanations were only partly accurate. Metricsense scores technical correctness on every call.
An inaccurate explanation that influences a decision can read as deficient advice.
Fixed fee. Nothing to integrate. Your data, deleted on request.
Around 50 calls, audio or transcripts, from any system: AWS Connect, Genesys, Twilio, your dialer, or a one-off CSV. Nothing to rip out first.
Your compliance checks, written in your wording, run across 100% of the sample inside your own AWS. No tagging, no model training.
A risk readout with every flag quote-linked. You review precision and recall against your human QA before you commit a dollar to the platform.
If you're putting an AI between your advisers and ASIC, "trust us" isn't good enough.
It runs inside your own AWS account (ap-southeast-2). Health and underwriting data never leave your environment; PII is stripped before any transcript reaches the model. Signed DPA before a single call is processed.
A flag is a candidate issue with evidence, not a finding of breach. Flags live inside your existing breach and complaints processes. We report nothing to a regulator on our own.
No. Scores are a coaching tool, role-based, never a leaderboard. Every flag reaches your QA team with the evidence attached, and a human confirms or dismisses it. The model never disciplines an agent.
Every flag pins to the exact transcript moment against a documented, versioned insight definition. When ASIC or AFCA asks how you monitored, you show methodology and evidence, not a black box.
Transcripts, audio, flags and scores follow your retention schedule and purge on your timeline. Pilot data is deleted on request once the pilot ends.
Never. We do not publish client names, calls or results, and no client's data goes near another's. Nothing you send trains a model shared with anyone else.
Not your call to make alone? Forward the trust & security page to your Head of Compliance.
Fifteen insurance-specific checks, scored against their own QA. The same two omissions repeating across the floor: one scripting fix, not 98 separate problems.
Book a pilot and we run Metricsense on a sample you already hold, around 50 calls, and send back a risk readout scored against your own QA.
Prefer email? hello@metricsense.ai