Bhautik Desai

Tech Lead, Metricsense

Bhautik Desai is the tech lead at Metricsense, where he builds the systems that read customer conversations and link each finding back to the exact quote. He writes about how the product works under the hood and what it takes to run this kind of analysis on real data.

Articles by Bhautik Desai

Agent CoachingQuality Assurance

Is it an adviser problem, or is the script teaching everyone the same mistake?

When the same mistake shows up on agent after agent, coaching each of them is the expensive way to fix nothing. The cause is usually upstream, in the script, not in the people.

Bhautik Desai

23 JUL 2026 · 5 min read