Evidence from the conversations your customers are already having.
Points of view on compliance, quality, and customer signal, from the team that reads 100% of the calls, reviews, tickets and surveys most teams only sample.
Avesta Labs is an OpenAI Select Partner. Your calls stay put.
The company that builds Metricsense has joined the OpenAI Partner Network. Here is the short list of what that changes for the recordings you have trusted us with, and the longer list of what it does not.
A confidence score is not evidence
0.94 tells you how sure a model is. It tells you nothing about what your adviser said. Only one of those survives a regulator.
An ask was recorded on 34 of 8,479 scored calls
Read end to end rather than sampled, the clearest revenue pattern in this corpus was not a bad pitch or a hard objection. It was a conversation that simply stopped.
When everyone makes the same mistake, it is the script
One adviser getting it wrong is a coaching conversation. The same gap across the whole floor is a wording problem, and coaching will not touch it.
The complaint call is the one nobody chose to review
QA samples are not random. They are convenient. And convenience selects against exactly the calls that carry conduct risk.
Your QA score only measures the calls you chose to hear
A 93% pass rate is a fact about a few hundred calls somebody selected. ASIC put the problem in writing in August 2025, and named the fix in the same letter.