Metricsense, on the Avesta Labs stand.

The next stop is close to home: a short drive from the Ahmedabad team that engineers the product. The Avesta Labs stand goes to India's leading pharma and lab technology show, and the work on show there is mostly about operations rather than conversations.

If you run quality or customer support in a regulated manufacturer, the Metricsense half of that conversation is worth having. Complaints, field reports and support calls are the record of what went wrong, and most of that record is never read end to end. Ask us what it takes to read all of it.

This is the show on the list where Metricsense is the thing we came to talk about. Australian contact centres, Australian regulators, and a room full of teams trying to get an AI pilot into production without handing their recordings to somebody who cannot say where they went.

If you run quality assurance on a sample and you have wondered what the rest of the calls would say, bring that question to the stand. We will take it seriously, including the part where the honest answer is that a sample is adequate for your volume.